PAYING YOUR MONTHLY ASSESSMENT
There are four ways to pay your assessments:
By mail with a coupon
Coupon books are sent out at the end of each Fiscal year and should arrive around the end of June. If you have not received a coupon book by the first of July please call CMC’s Customer Service Department at (703) 631-7200 for a replacement. There is no charge to the homeowner for the replacement coupon book.
Payments along with your coupon should be mailed to the address printed on the coupon — P.O. Box 61148, Phoenix, AZ 85082. Payments are not accepted at the site office in Lake Manassas, however you can mail or drop your payment off at CMC, located at 4800 Westfields Boulevard, Suite 300, Chantilly VA, 20151. Please include the coupon or write your Lake Manassas account number on the memo line of your check (this is especially important if the address on your check is not the same address you are making a payment for).
Online Bill Pay/Banking
You must go to your bank’s website to set this up. Include information from the payment coupon when setting this up. You will need your account number, address and phone number. The “payee” is Lake Manassas. If you own more than one property in Lake Manassas you will need to create an account for each one since each address is assigned an account number.
When assigning a payment date please allow enough time to have your payment processed. The address the payment should be remitted to is the address on the coupon (CMC, PO Box 61148, Phoenix, AZ 85082-1148; phone (703) 631-7200). Note: your bank may charge for this service.
Direct Debit
CMC offers a free Direct Payment Service to homeowners. Direct debit payment is a convenient, efficient, electronic payment alternative to paper checks. When you use direct payment you authorize CMC, on behalf of the Association, to electronically collect your assessments from your personal checking or savings account. Instead of writing a check each month, your bank will automatically make the payment to the Association’s account on the third (3rd) business day of the month. You’ll save time preparing payments, save money on postage, and eliminate the charge of a late payment. You’ll never forget to make your assessment payment because it is done automatically. The Association benefits as well, because its operating account receives interest on funds daily.
A Direct Debit form must be completed for each account, and a voided check needs to be attached to the form to be set up. The form and check can be scanned and e-mailed, mailed or faxed: mail to CMC, PO Box 10821, Chantilly, VA 20153; fax to (703) 631-9786; email to [email protected] The form and check must be received by the 10th of the month prior to the Direct Debit being started or changed. For example, the February Direct Debit would need to be received on or before January 10 to be put into effect. There is no charge for starting Direct Debit or making a change to an existing Direct Debit. . All customers must notify CMC in writing to stop or change the Direct Debit; you cannot just tell your bank. The amount withdrawn will be automatically be adjusted if the assessments increase or decrease.
Selling your home? Please send written notice prior to settlement to discontinue the direct debit. It can take 2-4 weeks to process the closing of an account and payments will continue to be deducted. Please send written notice to CMC Customer Service, PO Box 10821, Chantilly, VA 20153.
CMC_Direct_Debit_Authorization_Form.pdf (20.5 KiB, 134 hits)
Online through Town Square
From the web:
1) Login to your account at https://app.townsq.io/login (using Google Chrome) with your username and password.
2) Click on your name in the upper right corner and select Accounts
3) Select the address or account that you would like to make a payment on
4) Click Make a payment You can pay your open balance, set up a recurring payment, or make a one-time custom payment.
From the App:
1) On your app, login to your account with your username and password.
2) Click on more in the lower right corner and select Accounts.
3) Select the address or account that you would like to make a payment on
4) Click Make a payment. You can pay your open balance, set up a recurring payment, or make a one-time custom payment.
Please let us know if you have any questions or need further assistance by calling us at 844.281.1728 or email us at [email protected] for details.
When making Credit Card payments online there is a $2.95 convenience fee plus 3.5% of the total payment amount. When making a payment via E-Check, there is a $2.95 convenience fee and a 3.5% cash discount is applied.